Why does my Eufy camera keep going offline?

Have you ever experienced the frustration of being unable to access your Eufy camera due to it going offline? It’s incredibly frustrating and can leave you feeling helpless and confused.

This might happen for numerous reasons, ranging from poor internet connection to power source disruptions.

In this article, we’ll look at the various causes why your Eufy camera keeps going offline, as well as some helpful solutions that can help get it back up and running again.

So if you’re ready to find out why your Eufy camera is playing up – and how to stop it – read on!

Most common possible causes of Eufy Camera Going Offline

No matter what type of security camera you have, there are a few common causes for why it might be going offline.

  1. Poor internet connection
  2. Power source disruptions
  3. Sync problems with your phone or Eufy Homebase

Poor internet connection is one of the more common issues, as a weak signal will cause the camera to disconnect from the router. This can be caused by physical obstructions between your router and the camera or even if you’re too far away from your router.

The next issue could be due to power source disruptions – the camera isn’t getting enough power, or its battery is running low.

Lastly, it could simply be that the camera hasn’t been synced with your phone yet or has become unsynced, preventing it from connecting properly.

Cause 1: Weak Wi-Fi signal / Poor Internet Connection

Poor internet connection is one of the more common reasons why your Eufy camera might be going offline.

Weak signals can cause the camera to disconnect from the router, caused by physical obstructions or simply being too far away from your router.

If you’re experiencing issues with a poor internet connection, there are a few steps you can take to fix them.

First, check your internet router’s connection and work properly.

Then, ensure your Wi-Fi settings are correct – check if it’s set up for the right frequency, encryption type, and whether or not it’s turned on.

Finally, if all else fails, consider getting a Wi-Fi extender or ethernet cable so your camera can always access a strong signal. With these simple steps, you’ll ensure that your Eufy camera stays connected for optimal security.

Cause 2: Improper Installation or Setup

Issues with your Eufy camera being offline can often be attributed to improper installation or setup. The most common mistake is using a Wi-Fi router incompatible with the Eufy camera.

Ensure you’re using a dual-band Wi-Fi router and have updated the firmware on both your camera and router. Using an Ethernet cable instead of a wireless connection is wise if your connection remains unstable.

Additionally, check the distance between your router and the base station where the Eufy doorbell is installed—if it’s too far away, you may need to invest in a Wi-Fi extender.

Finally, if all else fails, double-check your router settings and make sure they’re correct for the Eufy doorbell. With these tips in mind, you’ll be able to get your Eufy camera running properly in no time!

Cause 3: Power Source Disruptions

Power source disruptions can cause many problems with your Eufy security camera, including going offline. If you’re noticing that your security camera is turning off or not connecting, it’s time to check the power source.

First, ensure the power adapter is properly connected, and there are no loose wires or frayed ends on your power cable. Additionally, if you have a wired doorbell, double-check to see if it’s firmly connected to the wall outlet and the base station.

The easiest way to tell whether there’s an issue with your power source is by looking for a warning sign on the Eufy app when you open it.

If so, it’s time to look into replacing your power adapter or resetting the connection between the base station and router.

Remember, if all else fails, refer to your user manual for further instructions—it should provide all the answers you need for fixing a power source disruption issue!

Cause 4: Router Settings and Connectivity Issues

If you’re having trouble with your Eufy camera going offline, it may be due to router settings or connectivity issues. The first step is to ensure your router is connected properly and the necessary settings are in place.

If there’s any disruption in connection or the power button on your router isn’t working, your camera won’t be able to stay online. You can also try resetting the sync button on your camera and ensuring that all cables are connected securely.

Finally, double-check if you have a wired doorbell to see if it’s firmly connected to the wall outlet and base station.

The good news is that most router settings and connectivity issues can be easily resolved by resetting the router and Eufy cameras using their reset buttons.

Additionally, you may need to adjust the Wi-Fi settings on your Eufy camera and your Wi-Fi router to be compatible. Suppose this still doesn’t fix the issue.

In that case, you could try getting a Wi-Fi extender or consider investing in a more powerful Wi-Fi router from Anker Innovations Limited (the manufacturer of Eufy products).

Cause 5: Software Updates and Malfunctions

Software updates are a great way to keep your Eufy security camera running smoothly. If your camera is becoming unreliable or going offline more often, the first step is to ensure the camera has the latest software version.

To do this, you’ll need to open your user manual and follow the instructions for downloading and installing any new updates.

If your camera still isn’t working properly after an update, it could be an issue with hardware malfunction or a sign of age-related wear and tear.

If nothing else seems to work, it might be time to replace some of the parts on your camera, such as the power adapter or ethernet cable.

Finally, if all else fails and you’re still having trouble with your Eufy Security camera going offline, it may be time to contact customer service for additional help.

They can help troubleshoot any issues and offer advice on resolving them quickly.

Frequently Asked Questions

Is The Eufy Camera Compatible With Other Routers?

The eufy camera can be used with various routers, but checking compatibility first is important.

To ensure your device is compatible, look up the router model you’re using and see if there are any notes from Eufy about whether that particular router will work.

If you want to make sure your new eufy camera works properly, here are some things you should consider:

  • Router type: Check what kind of wireless technology is built into the router. An 802.11AC or better is recommended for the best performance.
  • Security protocols: Make sure the router supports WPA2 encryption; otherwise, your connection won’t be secure and could allow unauthorized access to your network.
  • Range: Depending on the size of your home, the range could be an issue when connecting multiple devices over Wi-Fi. Look at your router’s location and how far away other devices need to connect to get sufficient coverage throughout your house.

By checking these factors before setting up your eufy camera, you can rest assured that it’ll function as expected without any problems like going offline intermittently.

So take the time to assess every aspect of connectivity before getting started!

How Do I Reset My Eufy Camera?

Resetting a eufy camera can be an easy and effective way to resolve offline issues. However, the right steps must be taken so the process is efficient and successful.

Firstly, check for any changes in your home network, like new devices or software updates, since the last time you used the camera. If so, make sure they are compatible with the router.

Secondly, power cycle your router by turning it off for at least 10 seconds before restarting it – this helps refresh its connection settings. Finally, resetting the eufy camera will help clear any remaining issues.

To do this, press and hold the Reset button on the back of your camera until all lights turn off and then back on again – this should take about 10-15 seconds.

Afterward, reconnect your device to Wi-Fi following instructions from their user manual. With these simple steps, you’ll have your eufy camera up and running again in no time!


It’s frustrating when your eufy camera keeps going offline, and you can’t figure out why. But don’t worry; most of the time, it’s just a simple issue that can easily be fixed.

First, check the power source to make sure everything is connected properly. Then double-check all of your routers and settings – especially if you’re using a Eufy Security Wi-Fi Router.

If that doesn’t work, consider checking for a hardware issue or resetting the device with the user manual. You may also want to get an ethernet cable connection or try installing a Wi-Fi extender or wired doorbell.

No matter what issue you encounter with your eufy camera, solutions are available to help get it back online!