When you set up a brand new Eufy Standalone Smart Video Doorbell, it should work instantly with your Wi-Fi and smartphone as long as you have an active internet connection. However, there are a few things you should be aware of.
Some Eufy Video smart doorbell owners find that their Smart Doorbell isn’t so smart after all, and it doesn’t even can connect to their Wi-Fi!
This is because the Eufy Video Doorbells only connect to 2.4GHz Wi-Fi, and you may have accidentally turned that setting off on your internet router.
Most routers allow 2.4 GHz and 5 GHz to be used simultaneously, but since 5 GHz is faster, some people turn off the 2.4 GHz option entirely.
So here are the steps to solve your problem:
- Check to see if your Wi-Fi network is 2.4GHz enabled. Again: only 2.4 GHz is supported by Eufy. To make your Eufy wired doorbell work again, you need to turn on the 2.4GHz Wi-Fi mode again.
- Connect your doorbell to your phone’s hotspot by enabling the hotspot via Bluetooth on your phone.
If your doorbell can connect to your hotspot via Bluetooth but not to your Wi-Fi, the problem might be your router/Wi-Fi settings.
Just go over all the steps below, and you should be fine:
- Next, turn on/off the Bluetooth connection with your phone.
- Make sure your phone’s hotspot is open, with no encryption (to keep things simple)
- Check if your Wi-Fi is encrypted with WPA-PSK or WPA2-PSK
- Make sure 2.4ghz is enabled on your router.
- Ensure your Wi-Fi router’s SSID (network ID) is not hidden (!) and visible.
- If possible, place the router closer to the doorbell. The doorbell and the router should be no more than 30 feet (or 9 meters) away from each other.
- Restart your router
For practical reasons, we list here the technical facts about the Eufy doorbell:
- Wi-Fi Operating Frequency Range: 2412~2472MHz
- Wi-Fi Max. Output Power:19dBm
- Bluetooth operating frequency range: 2
This information might be useful to avoid collisions with other smart devices in your home.
So make sure you do not interfere with other 2.4GHz devices (watch out for headphones, microwave oven, baby monitor, etc.).
Eufy recommends that your devices only operate in the frequency range of 2412~2472MHz or above.
That’s it, now you have solved the problem!
If not, you probably have a defective device, and you have two options.
The easiest one is simply to return your unit to Amazon (which is for free to return for the first 30 days, so no worries!).
And you can immediately order a brand new one even before you ship your current one back!
The slower way is to contact Eufy support here: https://us.eufylife.com/pages/contact.
The staff at Eufy are really helpful!
But they might tell you the same: to return and order a new one at Amazon.